Virtual Peaker has now made it simple for utilities to send vital program information directly to customers, with SMS text messaging now available to current platform users.
How does it work? When a customer enrolls in a utility program program they will have the option to receive messages via email and/or text. Once enrolled, customers can receive messages about upcoming events or even be notified if their participating device has been disconnected - reducing device down time and increasing the effectiveness of your utility program.
Customers love having options, and giving them two communication pathways ensures they are receiving event and device messages in the way that is most convenient for them. Customers can opt out of this feature at anytime by simply texting “STOP” to cancel alerts with the option to opt back in always available if they change their mind.
Contact me here if you would like to enable SMS on your platform! Not a customer yet? Click here to get started.
Virtual Peaker is a cloud-based Distributed Energy Management System (DERMS) that connects to in-home smart devices such as water heaters, EV chargers, and thermostats to allow utilities to run residential demand response programs, develop new revenue streams and exceed their customer engagement goals. Virtual Peaker can integrate new devices in weeks instead of months using their API and other open standards without the installation of any additional hardware in the home. Virtual Peaker helps innovative utilities maximize operational efficiency and usher in the age of renewable energy.